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A few things, made clearer.

Good questions.
Clear next steps.

Product details, branding, samples and the way an enquiry becomes an order. Start with the question on your mind.

Read the full ordering process

16 questions

The pieces

Are these images of products I can order now?

The current preview uses concept product images to show the collection and enquiry experience. A photograph or colour option alone does not confirm stock.

Ask about the exact style, colour, size or device and quantity. Availability and specifications need confirmation before an order.

View the collection
How do I confirm the leather and other materials?

Request the specification for the exact product, including the outer material, lining and other components. The intended collection is genuine leather; products containing PU are outside its scope.

A leather name or close-up image does not establish the material of every part. Review the agreed specification and, where needed, a physical sample.

Read about sample options
How do I check availability?

Include the style, colour, size or compatible device, and intended quantity in your enquiry. Available stock, any processing and the expected preparation time are confirmed with the quote.

An enquiry does not automatically reserve stock. Any reservation conditions need to be agreed.

What if I need another size, structure or device fit?

First check whether an existing variant meets your requirements. Changes to dimensions, structure, materials or device fit may require a development project rather than stock selection.

Include a reference and the changes you need so the requirement can be directed to Aarons for development discussion.

Describe your project

Logo & packaging

Can I enquire about the original style without branding?

Yes. Keep both branding options unselected and continue with the original style. You can ask about the product without supplying a logo.

Availability, quantities and pricing still need to be confirmed for the selected product.

Start an enquiry
Can I discuss both my logo and packaging?

Yes. Logo and packaging are separate preferences, so you can choose either or both. Selecting them records your interest; it does not confirm that every option is possible for every product.

Set your branding preferences
Which logo techniques and positions are available?

That depends on the material, construction and access to the intended area. The process, position, size, quantity, setup and processing cost need to be checked for the exact product.

A placement reference is a starting point. Artwork and any necessary sample must be explicitly approved before processing.

See the details to confirm
Do I need finished artwork before I enquire?

No. Start with a brand name, reference or short description if that is what you have. Final file requirements can be agreed once the product and intended process are clear.

The brand-name preview is a visual reference. It is not a production-ready logo or an approved application.

Samples

What is the difference between a product sample and a material swatch?

A product sample helps you check shape, construction, size and use. A material swatch helps assess the specified material, colour and finish.

A branded sample is a separate request to review an agreed logo or packaging application. Confirm what is available and what each sample includes.

Compare the three sample types
Will a sample include my own logo?

Only if that has been specifically agreed. An original product sample or material swatch does not automatically include your branding.

Ask about the feasible process, artwork, approval steps, cost and timing for a branded sample.

Are samples free, and how long do they take?

Sample contents, availability, fees, any setup or processing, shipping and timing must be confirmed separately. This preview does not promise free samples or a fixed sample turnaround.

Prepare a sample enquiry

Quotes & delivery

What is the minimum order quantity?

The minimum can differ for the original product, logo processing and packaging. Ask about the exact product and combination you need.

Do not assume that a small accessory is available one piece at a time, or that factory-development quantities apply to existing styles.

What should my quote include?

Product and variant, quantities, material and specifications, processing, any setup or tooling, packaging, shipping and the agreed responsibilities.

The quote should also state its validity, stock reservation terms, approval requirements, payment conditions and expected preparation stages.

Prepare your enquiry
When can my order be dispatched?

Availability and original-product preparation are different from logo processing or new production. Transport is another stage.

Confirm the destination, required date and the point at which preparation starts. A single delivery estimate should not hide these separate stages.

Read the ordering steps
Can you send single orders directly to my customers?

Single-piece fulfilment, blind shipping, branded inserts and store connections need operational confirmation. They are not confirmed services in this preview.

Describe the destinations, likely volume and packaging requirements in your enquiry so feasibility can be checked.

How are cancellations, returns or delivery problems handled?

Confirm the applicable terms before ordering. Original products and items processed with your logo may have different cancellation or return conditions.

For shortages, damage or an incorrect item, retain the order details and photographs. The agreed process should state the contact channel, evidence and next steps.

Your question belongs here, too.

Tell us what
you need to know.

A style, a reference or a first question is enough to start. You can keep the details open while you compare your options.

Start an enquiry

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